Orders & Shipping
Where do you ship from? Where do you ship to?
Our headquarters & warehouse are located in Philadelphia, PA. We ship to the United States & Canada. For international inquires please email firstname.lastname@example.org
When will my order arrive?
For Domestic shipments orders are shipped UPS® Ground or USPS within 2-3 business days. You should automatically receive an email with a tracking confirmation when your package is scanned. The postal service observes national holidays and can experience longer-than-usual delays in extremely busy holiday seasons. We offer the following expedited shipping options to ensure delivery by a certain date.
- UPS 2nd Day Air®
- UPS 3 Day Select®
- UPS Next Day Air®
*Orders over $200 are eligible for free Ground shipping within the Continental U.S. $200 free Ground shipping threshold is POST-discount, and PRE-tax.All Ground packages are shipped via UPS or UPS SurePost. UPS does not ship to PO Boxes or APO addresses and does not deliver on Saturdays or Sundays.Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions and/or high volume of packages. Addison Bay® is not responsible for lost or stolen packages. Customers should file with UPS / USPS.
How much does shipping cost?
$10 Shipping for orders under $200. Free shipping for orders over $200.
Can I edit/ cancel my order or change my address?
We cannot make any changes once an order has been processed in our system. We are unable to facilitate address changes, size changes, and monogram changes. Please double check your order before you check out.
Where is my order? How do I track my order?
You should automatically receive an email when our warehouse ships out your order. Click ‘view order’ in the email and it should bring you to a shipping page with the tracking number located on the page.
What if my order arrives incorrect, damaged or missing an item?
Oh no! Please contact our customer service team so we can fix this for you. email@example.com
What is a pre-order and when will I receive my per-order items?
A pre-order is an item purchased ahead of time which has not yet been manufactured by our supplier or a product that is being personalized. All pre-orders are clearly marked on the website on the product page. All pre-orders differ in shipping times. We recommend you do not pre-order an item for a certain special event, as this time frame is not a guarantee but an estimate provided by our manufacturer. ETAs are always given in the description of the item before you place your order. If you chose monogramming with your pre-order, this can take an additional 15 business days or more to process and ship out your order.
When will I receive my monogram order?
Orders being monogrammed will take an additional 5-10 business to ship from our warehouse.
Why is my discount not working?
All discount codes have expiration dates. Some discount codes have minimum requirements or are available for an extremely limited period of time.
Can I Purchase a gift card?
Yes! Head to our gift card page to purchase one.
What forms of payment do you accept?
Addison Bay® accepts the following payments: Visa, MasterCard, American Express, Discover, Paypal.
When will my credit card be charged?
Your card will be charged when your order is placed. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
How should I care for my items?
Below are a few tips we recommend to ensure your pieces will take you from 7am to 7pm.
- We always recommend machine washing our products in cold water and laying flat to dry. This helps protect the shape of the item and the extra design details that make our products special.
- Be sure to check the care and content tag for specific information about how to wash and care for your item.
- We like to wash our activewear with other activewear and similar fabrics.
Can I put my Addison Bay products in the dryer?
To preserve the color, shape, and fit, we recommend hanging or laying dry or drying your pieces on low. We don’t recommend drying any pieces that are 75-100% cotton on high heat.
PRIVACY STATEMENT WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (IE Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com.
How can I get in touch with AB Customer Care?
email us: firstname.lastname@example.org
call or text us: (215) 469-1165
Email us at email@example.com. We’d Love to hear from you!