Refund policy

RETURNS

We offer returns 21 days from the date your order is shipped on merchandise that has not been worn, altered, or washed and with all original tags attached. You will receive a refund of the purchase price in the original form of payment. We offer free exchanges and store credit. We have an $10 Return Handling Fee to cover shipping label & restocking costs for returns by mail for refunds.

Addison Bay reserves the right to refuse a return for any reason at our discretion. This includes, but is not limited to, final sale items, merchandise that does not comply with our return policy (worn, washed, without tags, outside the 30-day period, etc.), exhibits indicators of use for photoshoot or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account.

Returns must be shipped using the Addison Bay pre-paid label. Failure to do so, will cause a delay in the refund process. Please include a copy of your receipt in the box indicating the item(s) you wish to return.

Ship your return through an insured traceable carrier, as Addison Bay cannot be responsible for lost, mis-delivered or damaged packages. We strongly recommend that you keep record of the tracking number.

An email notification will be sent to you once your refund has been processed by Addison Bay. Refunds will be issued in the original form of payment within 5 business days from the date of your return package arrival (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Addison Bay).

Any error in a shipment or damaged product must be reported within 48 hours of the package arrival or the item will not be refunded.

Returns are not accepted on monogrammed items, or items noted as FINAL SALE. Promotions are not eligible for price adjustments. For additional questions please contact us at info@addisonbay.com.

EXCHANGES

If you would like to exchange your item(s), please follow the instructions at the link below for a pre-paid shipping label and specify the updated size that you would like.